Coconut & Craft · Customer care
Returns, replacements & refunds
Help with damaged items, packaging defects and product quality concerns.
Maldivian Bondi: food and packaging concerns
Because Bondi is a food product, we do not accept change-of-mind returns. This does not prevent you from reporting a faulty, damaged or spoiled product, including a problem discovered after opening it.
Please contact us as soon as you notice a manufacturing or packing defect, a torn or damaged vacuum bag, a failed seal that has allowed air inside, or an unusual smell, taste or signs of spoilage. Do not eat or taste the product to test it if you suspect a problem.
Send photos of the product, packaging and label, including the batch number and manufacture or expiry dates where available. Tell us when you received and opened it and how it was stored. Keep the packaging and, if safe, the affected product until we advise you. You do not need to keep unsafe food; photograph it first if possible and tell us if it has been discarded.
Magnet returns and exchanges
Please contact us within 24 hours of delivery and tell us why you would like to return your magnet. If it is defective, we will replace it. For other reasonable requests, we may offer an exchange for another magnet. Refund requests will be reviewed based on the circumstances.
Accidental damage after delivery, misuse and normal wear are generally not covered. We will discuss the circumstances with you rather than asking you to determine the cause yourself.
How to request help
- Contact us on WhatsApp: +960 7642626 or email sales@coconutncraft.com.
- Include your order number or other proof of purchase, a description of the issue and clear photos where possible.
- We will review the information, contact you if more details are needed and explain the next steps.
If you bought from an Authentic Maldives outlet or another stockist, include the receipt and outlet name so we can help coordinate your request.
Replacement, exchange or refund
After checking the issue with you, we will confirm whether a replacement, exchange or refund is appropriate. A report or photo alone does not automatically confirm a refund. We will explain the outcome and discuss the most convenient return or collection option with you. The method and any transport costs will be mutually agreed before you send anything back.
For an approved refund, we will confirm the amount, payment method and expected processing time with you. Where possible, refunds go back through the original payment method. A replacement depends on stock availability; if it is unavailable, we will discuss a refund.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. What we can change depends on whether it has been prepared or dispatched. Change-of-mind requests for magnets are considered individually; please contact us before returning an item.
These guidelines do not limit your rights under applicable consumer protection law.
Customer service
WhatsApp: +960 7642626
Email: sales@coconutncraft.com
Instagram: @coconutncraft