Coconut & Craft · Customer care

Returns & order help

Help with an item or an existing order.

Draft for business review. Return eligibility, reporting deadlines, return costs and refund timing must be confirmed before this page is published.

Received a damaged or incorrect item?

Contact us with your order reference, a description of the problem and clear photographs of the item and its packaging. Keep the item and packaging while we review the issue.

Before sending anything back

Please contact us for return instructions before sending an item. This helps us identify your order and confirm the appropriate delivery address and next steps.

Bondi and food-related concerns

If you have a concern about Bondi, include the label, batch or date information and a description of the issue in your message.

Changes, cancellations and change-of-mind returns

Contact us with your order reference if you want to change or cancel an order. Availability of changes depends on the order’s preparation and dispatch status.

To confirm before publication: change-of-mind eligibility for magnets and Bondi, preorder cancellation terms, reporting period, return delivery costs, refund method and processing time.

Customer service
WhatsApp: +960 7642626
Email: sales@coconutncraft.com
Instagram: @coconutncraft