COCONUT & CRAFT · CUSTOMER CARE
Everything you need to complete your order, with a little help from us.
Ordered as a guest? Open the order button in the confirmation email we sent you. That secure link takes you to your own order and payment options. If you cannot find the email or the link asks you to sign in, contact us on WhatsApp with your order number.
Open your pending order to see the exact amount, currency and order number. Request a BML payment link there with your details already included.
For magnets sent to other islands, the displayed order total excludes third-party transport charges. Contact us before paying so we can confirm the transport cost and delivery arrangements with you. Resort delivery remains free.
Sign in to view pending orders →Sign in to view confirmed ordersOdoo may label an unpaid order “Quotation”. Your order is saved and awaits payment verification. This help page does not create an order or confirm a payment.
Open your pending order and choose Request link on WhatsApp. We will send the link through WhatsApp after checking your order total.
Sign in to choose your order →Our team prepares each payment link. If you have already paid, send your receipt instead.
Use the account matching your order currency. Enter the order total and use the order number as your transfer reference.
Account name: COCONUT AND CRAFT PVT LTD
Scan using the BML app. On one phone, copy the account number and transfer in the app. These QR codes do not include your order amount or reference.
Send your slip with your order number. We will check the payment in our BML account and update your order. Please do not pay again while we verify it.
Send receipt on WhatsApp →Email receiptAttach your screenshot or PDF in WhatsApp or email. Sharing a receipt does not automatically mark the order paid.
