Coconut & Craft · Customer care

Privacy Policy

Last updated: September 2026

At Coconut & Craft Private Limited, we respect your privacy and want you to feel comfortable when shopping with us.

This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or interact with Coconut & Craft online, and how we use and protect that information.

1. Information We Collect

When you shop with us or contact us, we may collect information such as:

Your name
Email address
Phone or WhatsApp number
Delivery address or delivery location
Order and purchase details
Payment-related information
Messages or enquiries you send to us
Basic website information such as your device, browser, IP address and pages visited

We only collect information that is reasonably necessary to operate our website, process orders and provide our services.

2. How We Use Your Information

We may use your information to:

Process and confirm your orders
Arrange delivery, collection or pickup
Contact you about your order
Respond to questions or customer service requests
Process payments and maintain transaction records
Improve our website, products and customer experience
Prevent fraud or misuse of our website
Meet legal, tax or regulatory requirements
Send promotions or product updates where you have chosen to receive them

We will not send unnecessary marketing messages, and you can ask us to stop promotional communication at any time.

3. Payments

Payments may be handled through banks, payment gateways or other trusted payment providers.

Coconut & Craft does not normally store your full card details on our website. Payment providers may collect and process payment information according to their own privacy and security policies.

4. Delivery Information

To complete an order, we may share necessary details such as your name, phone number, delivery location and order information with delivery partners, couriers or other persons helping us deliver your purchase.

They receive only the information reasonably required to complete the delivery.

5. WhatsApp, Instagram and Other Communication

You may contact Coconut & Craft through WhatsApp, Instagram, email or other communication platforms.

When you contact us through these services, the information you share may also be processed according to the privacy policies of those platforms.

We may keep relevant messages where necessary to manage your order, provide customer support or maintain business records.

6. Cookies and Website Information

Essential cookies help our website work, including your shopping basket and account session.

With your consent, we use Google Analytics to understand visits, pages viewed and shopping activity so we can improve our website. Google processes this usage information for analytics. We have enabled email and selected URL-parameter redaction to help prevent contact details and private order-access tokens from being sent to Analytics.

You can choose Only essentials in our cookie banner to browse and shop without optional analytics. See our Cookie Policy to review your cookie choices. You can also manage cookies in your browser.

For more information, see Google’s Privacy Policy.

7. Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted service providers when necessary to operate our business, including:

Website and hosting providers
Payment providers
Banks
Delivery and courier services
Accounting or business software providers
Analytics or communication services
Government authorities where required by law

We expect service providers handling personal information on our behalf to use it only for the service they are providing.

8. Keeping Your Information Safe

We take reasonable steps to protect customer information from unauthorized access, loss, misuse or disclosure.

However, no website, internet connection or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for purposes such as completing your order, customer service, accounting, tax records, resolving disputes and meeting legal obligations.

Information that is no longer required may be deleted or securely disposed of.

10. Your Choices

You may contact us if you would like to:

Ask what personal information we hold about you
Correct inaccurate information
Update your contact details
Ask us to delete information where appropriate
Stop receiving promotional messages

Some information may need to be retained for accounting, tax, legal or transaction-record purposes.

11. Third-Party Websites

Our website may contain links to Instagram, payment services or other third-party websites.

Coconut & Craft is not responsible for how those third parties collect or use your information. We recommend reviewing their privacy policies when using their services.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or legal requirements change.

The latest version will always be published on our website together with the date it was last updated.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Coconut & Craft Private Limited
Hulhumalé, Maldives
WhatsApp: +960 7642626
Email: sales@coconutncraft.com

We will do our best to respond to privacy-related questions or requests within a reasonable time.